Rootlenses Voice combines artificial intelligence, automation, and telephony to execute voice conversations at scale.

This glossary brings together key concepts, both operational and technical, to help users understand how the platform works, how agents are configured, and how call-generated results are interpreted.

This guide summarizes the essential concepts of COT (Chain of Thought) and RAG (Retrieval-Augmented Generation) for building more natural, accurate, and production-ready conversational agents.

20. What is a COT (Chain of Thought)?

The COT is the main set of instructions that defines how the agent should behave. It's not simply a script, but a reasoning guide that controls the agent's personality, tone, conversational flow, error handling, silences, tools, and critical system rules.