By dbracho, 30 December, 2025

What happens if I exceed the minutes included in my plan?

If you exceed your included minutes, your service continues uninterrupted, and you'll automatically switch to pay-as-you-go billing. Additional minutes are charged at the standard per-minute rate according to your plan. We never block or pause calls: Voice continues operating to avoid disrupting your processes.

By dbracho, 30 December, 2025

What should I consider before downgrading my subscription plan?

Before downgrading, it's important to evaluate whether the new tier meets your operational needs. If your team relies on high call volume, automated reports, or multiple data integrations, a lower plan could limit your usage. The change takes effect in the next billing cycle to avoid service interruptions.

By dbracho, 30 December, 2025

How does upgrading my subscription plan affect my billing and service?

When you upgrade your plan, the change takes effect immediately so you can use the new limits, minutes, or features instantly, whether for Voice or Insight. Billing is prorated: we only charge the difference between your current plan and the new one for the remaining days of the billing cycle.

By wartigas, 28 November, 2025

Pricing and limits

Rootlenses Insight offers three subscription tiers designed to accommodate the size, needs, and operational complexity of every organization. Each plan includes a specific set of capabilities, limits, and support features, allowing you to scale as your team or analytical requirements grow.

 

 

Basic Plan — $29 / month

 

By wartigas, 28 November, 2025

Support and documentation

The Support and Documentation section centralizes all the information you need to learn how to use Rootlenses Insight efficiently. Here you will find guided tours, detailed explanations of key features, and an intelligent search tool that helps you find answers quickly.

 

It serves as the reference point for both new and advanced users who need to understand how to manage users, configure roles, or handle databases within the platform.

 

Help Search Bar

 

At the top, you’ll find a search bar where you can type:

By wartigas, 28 November, 2025

Consumption reports

Consumption Reports and Cost Control

 

Rootlenses Insight includes a consumption reporting module that allows you to monitor resource usage and estimate the costs associated with the queries executed by each user or connected database.

 

What Information Can You Access?

 

The reports display key metrics such as: