You can cancel at any time, and your plan will remain active until the end of the billing cycle. We don't charge penalties or have binding contracts. At the end of the period, your access to Insight, Voice, and any associated integrations or agents will be disabled, always keeping your information secure.

All adjustments—whether upgrading or downgrading—are calculated on a pro-rata basis. We take the proportional value of the unused minutes on your current plan and subtract it from the cost of the new plan. This ensures a fair, transparent, and penalty-free transition.

Unused minutes do not roll over to the next month. Each cycle resets your entire minute allowance, allowing for more predictable usage and helping us ensure a stable, high-quality calling infrastructure for all customers.