Call Rating and Feedback Provider
7. Why is call feedback a strategic asset and not just a record?
In Rootlenses Voice, call feedback is not just a technical outcome. It is an operational intelligence layer that allows you to understand what is happening in each interaction, how the voice agent is performing, and how aligned the conversation is with business objectives.
Rule System
6. What does the Rootlenses Rule System allow?
Automate complex decisions with control, scalability, and full traceability
The Rootlenses Rule System enables you to define, validate, and execute business decisions dynamically, without relying on rigid logic embedded in code.
This system transforms complex configurations into declarative rules that are easy to manage, audit, and evolve as the product grows.
It is designed for scenarios where flexibility, performance, and reliability are critical.
Notifications
5. Notification Module
Centralized control and efficient management of system communications
The Rootlenses Notification Module consolidates all system communication configuration and administration into a single control point.
From here, administrators can define how, from where, and under what status notifications are sent—ensuring consistency, reliability, and scalability in every interaction.
What benefits does my organization gain?
It reduces technical complexity, accelerates time-to-value, and enables secure, governable, and scalable AI operations. It allows for the integration of multiple models and tools without fragmentation or dependence on external architectures.
Where is MCP deployed?
Rootlenses MCP is deployed within the client's infrastructure (on-premises or in their own cloud environment). It does not require exposing sensitive information to third parties and integrates with existing systems using standardized protocols and APIs.
What is Rootlenses MCP?
Rootlenses MCP is an on-premises server that acts as an orchestration layer between advanced AI models and your private infrastructure. It implements the Model Context Protocol (MCP) standard and adds governance, permissions, and operational control, simplifying integrations and enabling you to operate AI with complete control over data and processes.
What happens if I lose my internet connection?
The MCP server is designed to be resilient. It requires a periodic connection to validate the license, but the execution of local tools is not interrupted by brief network outages.
Can I create my own tools for the MCP?
Yes, the system is designed to be extensible. We can develop custom tools for your specific workflows (ERP, CRM, or legacy systems).
What are the technical requirements for my server?
It only requires an environment capable of running Docker containers. We recommend at least 4 vCPUs and 8GB of RAM for optimal tool performance.
Does Rootlenses MCP have access to my private databases?
You configure the credentials locally within the MCP server. Rootlenses (Master) only manages license activation; the data flow never leaves your network.